Chromatic

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Collections - MIRRORS

Frequently Asked Questions

Characteristics

DIMENSIONS:

The lamps have a standard depth of 11.5 cm, along with the measurements specified on our website.
However, if you wish for a different size or shape than the options available on the site, we also offer the possibility of manufacturing them to measure. Simply contact us via WhatsApp at +52 476 107 2645 to provide us with the desired specifications.

CONTROL:

Cromática lamps are equipped with a control that allows you to:

  • Turn the lamp off and on.
  • Adjust the light intensity.
  • Manage the color transition mode.
  • Create 120 unique color combinations.

LIFESPAN:
The operational life of our lamps exceeds 30,000 hours. The included power supply is essential to protect the lamp from most power outages that could cause damage.

Delivery

DELIVERY TIME:

Each Cromática lamp is custom-made. The estimated delivery time is 30 to 60 business days, depending on demand and the number of pieces currently in production.

Any changes to the timeframe will be communicated promptly.

For more information or to track your order, please contact us at +52 476 107 2645.

INCLUDES:

The delivery includes the following items:

  • The lamp.
  • Appropriate packaging and protection for shipping.
  • A remote control for color modification and transition.
  • The necessary hardware for wall mounting.

    The Aura Cromática lamp comes with a 6-month warranty that covers failures in components, materials, or manufacturing defects. This warranty does not apply in cases of damage caused by drops, impacts, incorrect electrical installation (e.g., causing sudden voltage fluctuations), or when the product or any of its components has been tampered with or modified by third parties.

Shipment

SHIPPING COST:

Shipping costs are not included in the selling price of our products.

NATIONAL AND INTERNATIONAL SHIPPING:

We offer shipping services both nationally (Mexico) and internationally. To find out the shipping cost to your address, please contact us via WhatsApp at +52 476 107 2645, and we will gladly provide you with the relevant information.

SHIPPING PAYMENT:

Shipping charges must be paid by bank transfer. Please contact us via WhatsApp at +52 476 107 2645, and we will gladly provide you with the relevant information.

Acquisition

WHERE:

Cromática lamps are available exclusively through our official website or by contacting us directly at +52 476 107 2645.

WHOLESALE:

Please refer to the "Wholesale" section under the "PRICE" category.

INVOICE:

In situations requiring an invoice, the purchase must be made via WhatsApp at +52 476 107 2645, and an additional 16% surcharge will be applied to the total acquisition amount.

Price

WHOLESALE:

The wholesale discount is only valid when making a purchase by contacting us directly via WhatsApp at +52 476 107 2645.

  • Combined purchases of 5 to 9 lamps will receive a 5% discount.
  • Combined purchases of 10 to 15 lamps will receive a 10% discount.
  • Combined purchases of 15 or more lamps will receive a 15% discount.

TAXES:

The indicated amount includes taxes. In situations requiring an invoice, please communicate this via WhatsApp, by contacting the number +52 476 107 2645, to share your tax information through that channel.

INSTALLATION COST:

Please refer to the "Installation Cost" section under the "INSTALLATION" category.

SHIPPING COST:

Please refer to the "SHIPPING" category.

WARRANTY:

The Aura Cromática lamp comes with a 6-month warranty that covers failures in components, materials, or manufacturing defects. This warranty does not apply in cases of damage caused by drops, impacts, incorrect electrical installation (e.g., causing sudden voltage surges and drops), or when the product or any of its components has been tampered with or modified by third parties.

Installation

The installation of the Cromática lamp offers two options: hung, similar to a conventional painting, or recessed into the wall, requiring construction work. Below are the instructions for each method:

HUNG INSTALLATION - WALL:

  • Simple procedure that involves fixing wall plugs and screws to the wall, leveling them and maintaining the distance between the hangers.
  • Hang the lamp on the hangers.
  • Finish by connecting the lamp's power source to an outlet.

HUNG INSTALLATION - CEILING:

Important: It is essential to indicate when placing the order if the lamp will be installed on the ceiling, as it requires a specific configuration.

Installation procedure:

- Fix the wall plugs and eye bolts to the ceiling, respecting the same distance as between the lamp's fastening points (hangers).

- Hang the lamp on the previously installed eye bolts.

- Complete the installation by connecting the lamp to the power supply.

CONCEALING WIRING AND CONNECTION SOURCE:

  • To conceal the wires, it is recommended to carry out construction work that includes opening a channel from the lamp to the wall switch and creating a junction box to house the lamp's power source.
  • Alternatively, the wall can be drilled horizontally to conceal the connections behind it.

RECESSED INSTALLATION:

  • Requires creating an opening the size of the lamp, with a minimum depth of 12 cm.
  • Follow the instructions detailed in the section Concealing Wiring and Connection Source.
  • It is essential to contact us via WhatsApp at +52 476 107 2645 to adjust the position of the sensors that allow for color change.

INSTALLATION COST:

The installation cost is NOT included in the purchase price, and Casa PAR does not offer installation services. However, we are available via WhatsApp at +52 476 107 2645 during our regular business hours to answer any questions you may have.